Contact & Booking

1) Business identification
These terms and conditions apply to the services offered by: SAKADOO
Micro-enterprise / Sole trader
Name of the business owner: Sansterre Emilie
SIREN / SIRET: 104992839
Email address: contact@sakadoo.fr
Telephone: +33 (0)6 18 45 60 11
Hereinafter referred to as “SAKADOO”.

2) Purpose
These terms and conditions define the booking, payment, cancellation, participation and liability arrangements relating to the activities offered by SAKADOO. Any booking implies the customer’s full and unconditional acceptance of these terms and conditions. The customer also undertakes to inform all participants included in their booking of the content of these terms and conditions.

3) Booking
To make a booking, the customer must provide the following information:

• the first and last name of the contact person;
• a mobile telephone number;
• the number of participants, specifying the number of adults and children up to 12 years old;
• the desired date(s);
• the chosen time slot(s) (lunch, afternoon snack or evening) from the available options;
• the chosen package: savoury break or sweet break.
• Available dates are updated regularly.

SAKADOO undertakes to respond to booking requests as quickly as possible.

4) Booking confirmation
The booking becomes final only after payment has been received by bank transfer or proof of the bank transfer has been sent by email. Until payment or proof of payment has been received, the booking is not considered confirmed.

5) Prices
The applicable prices are those communicated to the customer at the time of booking. Prices are stated in euros and include all applicable taxes.

6) Payment
Payment must be made exclusively by bank transfer. Cash payments are not accepted. The bank details required for payment will be provided to the customer at the time of booking.

7) Security deposit
A €50 security deposit will be added to the total amount payable. This deposit is intended to cover any damage, deterioration, loss of equipment or failure to comply with instructions. If none of these situations occurs, the deposit will be refunded to the customer within 48 hours after the activity. In the event of damage, deterioration, loss of equipment or failure to comply with instructions, SAKADOO reserves the right to retain all or part of the deposit. If the amount of the damage exceeds the deposit, the customer may be required to pay the difference.

8) Cancellation by SAKADOO
In the event of adverse weather conditions or an unforeseen situation preventing the activity from taking place properly, SAKADOO reserves the right to cancel the activity up to 12 hours before the scheduled time, at no cost to the customer. In such cases, rescheduling may be offered subject to availability. If rescheduling is not possible, the customer may be refunded the amounts paid, excluding any non-recoverable expenses already incurred, provided that this was clearly communicated to the customer before booking.

9) Cancellation or absence by the customer
Any request for cancellation or rescheduling by the customer must be communicated to SAKADOO as soon as possible. In the event of an absence not supported by a medical certificate, no refund will be made due to the costs incurred in organising the activity. In the event of a cancellation supported by a medical certificate, SAKADOO may offer rescheduling or a refund depending on the circumstances and the expenses already incurred.

10) Conduct of the activity
The customer and participants undertake to comply with:

• the agreed times;
• the instructions given by SAKADOO;
• the indicated routes;
• authorised areas;
• the equipment provided;
• safety rules;
• the environment and locations used during the activity.

SAKADOO reserves the right to refuse or discontinue the participation of any person whose behaviour is dangerous, disrespectful, inappropriate or contrary to the instructions given. In such cases, no refund will be due.

11) Equipment and food products
SAKADOO undertakes to provide equipment suitable for the activity offered, as well as food products that comply with applicable health regulations. The customer and participants undertake to use the equipment with care and to follow all instructions relating to the consumption, storage and use of the food provided. Any allergy, food intolerance or specific dietary restriction must be reported by the customer before the booking is confirmed. SAKADOO cannot be held liable where information concerning an allergy, intolerance or dietary restriction has not been provided or is incomplete.

12) Liability of the customer and participants
The customer is responsible for their own behaviour and for that of the participants included in their booking. SAKADOO cannot be held liable for direct or indirect damage caused by the customer or a participant to another person, a third party, public or private property, or the equipment provided. The customer undertakes to reimburse any damage or deterioration caused by themselves or by participants included in their booking.

13) Outward and return journeys
SAKADOO accepts no liability for any accident, incident, damage or delay occurring during the outward or return journey between the customer’s home, or any other departure point, and the activity meeting point. Each customer and participant remains responsible for their own travel arrangements.

14) Personal belongings and vehicles
SAKADOO accepts no liability for the loss, theft or damage of personal belongings, items, telephones, bags, clothing, jewellery, documents or vehicles belonging to customers and participants before, during or after the activity. Each participant is responsible for looking after their personal belongings.

15) Physical fitness
The activity offered may require physical effort. Each participant declares that they are physically capable of taking part in the booked activity. SAKADOO cannot be held liable for any health issue, illness, injury or complication occurring during or after the activity where it results from the participant’s state of health, physical unfitness or failure to follow instructions.
In case of doubt, participants are responsible for seeking medical advice before taking part in the activity.

16) Administrative or judicial penalties
SAKADOO accepts no liability for any fine, penalty, administrative sanction or legal proceedings imposed on the customer or a participant during the activity, particularly in the event of failure to comply with laws, regulations, parking rules, traffic regulations or local instructions.

17) Force majeure
SAKADOO cannot be held liable for any cancellation, delay or inability to provide the service due to an external, unforeseeable event beyond its control, including severe weather conditions, natural disasters, administrative decisions, safety issues, accidents, illness or any other event preventing the activity from taking place properly.

18) Personal data
The information provided by the customer when making a booking is used solely for managing the booking, organising the activity, invoicing and communicating with the customer. The customer may request access to, modification or deletion of their personal data by contacting SAKADOO at: contact@sakadoo.fr.

19) Complaints
Any complaint must be sent to SAKADOO by email at contact@sakadoo.fr, specifying the customer’s name, the date of the activity and the reason for the complaint. SAKADOO undertakes to review all requests as quickly as possible.

20) Acceptance of the terms and conditions
Any booking made with SAKADOO constitutes acceptance of these terms and conditions. The customer acknowledges having read the terms and conditions before confirming their booking and undertakes to comply with them.